Refund Policy

1. General Refund Policy

Once a deposit is made into the user's Deposit Account, refunds are not permitted except under the circumstances outlined below. This policy is in place to ensure the smooth operation of our services and to maintain the integrity of the SkillsPe platform.

2. Conditions for Refunds

Refunds will only be granted in the event that SkillsPe is unable to provide the agreed-upon services. This includes, but is not limited to:

• -Technical failures or outages that prevent the delivery of SkillsPe services.
• -Non-provision of services as outlined in our service agreements.

3. Non-Refundable Circumstances

Refunds will not be provided for:

• -User-initiated transactions or changes that do not align with SkillsPe’s service provision.
• -Any services rendered or completed successfully, as outlined in the service agreement.
• -Situations where users have changed their minds or are dissatisfied with the services, provided that SkillsPe has fulfilled its obligations.

4. Requesting a Refund

To request a refund due to an inability to provide services, users must contact our support team via [support email or platform link] and provide:

• -A detailed explanation of the issue encountered.
• -Any supporting documentation or evidence that may assist in processing the refund request.

5. Processing Time

Once a refund request is received and approved, it may take [6-10 business days] for the funds to be processed and reflected back into the user’s account.

6. Policy Changes

SkillsPe reserves the right to modify this refund policy at any time. Users will be notified of any significant changes through the platform or via email.